Shipping policy

Shipping & Returns Policy

We’re so glad you’re here. Each piece in our shop is thoughtfully prepared and packed with care. Here’s a simple overview of how we ship and handle returns.

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Order Processing Time

We are based in Colorado Springs, Colorado, USA. We currently only ship domestically within the contiguous US.

Business Hours: 10am - 5pm MST, Monday - Friday (excluding holidays)

Orders are prepared within 2–5 business days.

Once your order is on its way, you’ll receive a shipping confirmation with tracking details.

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Shipping Times

Estimated delivery times after your order has shipped:

• Standard: 3–7 business days

• Expedited: 2–3 business days (when available)

Delivery times may vary slightly depending on carrier and location.

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Shipping Costs

Shipping rates are calculated at checkout based on your order and destination.

Occasionally, we offer free shipping promotions, which will be clearly noted.

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Local Delivery

FREE Local Delivery! If you live within a 10 mile radius of zip code 80919, you’re welcome to choose Local Delivery at checkout.

You’ll receive an email when your order is ready and be contacted with information regarding order delivery. 

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Returns & Exchanges

We want you to feel good about what you bring into your home.

• Returns and exchanges are accepted within 30 days of  delivery, which means you have 30 days after receiving your item to request a return. 

• Items must be unused and in original condition. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

• A receipt, order number, or proof of purchase.

Final sale items can’t be returned.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.  There is a $12.00 flat rate return shipping fee. No restocking fee.

To initiate a return, please follow the instructions included with your order or email us at info@glowhouse.co.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@glowhouse.co. 

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Damaged or Incorrect Items

If something isn’t right, please contact us within 48 hours of delivery with photos of the issue.

We’ll take care of it promptly.

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Cancellations

Orders may be canceled within 12 hours, as long as they haven’t shipped. After shipment, cancellations aren’t possible.

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Questions?

We’re here to help. Reach out anytime at info@glowhouse.co